Description

As a VP, Servicing Analytics & Business Strategy, you will lead teams responsible for developing and executing strategies that optimize portfolio performance across our auto finance servicing organization. You will partner closely across key business areas to identify opportunities that increase payment performance and minimize defaults across ACA's servicing portfolio.

In this role, you'll dive deep into the business to uncover operational and strategic levers that drive measurable business outcomes, efficiencies, and long-term portfolio value. You will shape the strategic direction of ACA, turning insights into high-impact actions that unlock long-term growth.

Who You Are

• Driven by a desire to understand how the business works and sniffing out opportunities for improvement.
• Enjoy connecting the dots between the business strategy and operational execution.
• Eager to propose alternate approaches to optimize business results.
• Catalyst for business change with a desire to make decisions that are implemented fast.
• Driver of "think tank" culture with a desire to build teams that openly debate new ideas and embrace experimentation.
• Enthusiastic learner who enjoys the process of providing and receiving actionable feedback.

• Experienced leader who is fulfilled by the journey of continuous improvement

What You Bring:

• 15+ years of experience, shaping vision, delivering results, and leading with impact.
• Excellent communication skills, with a track record of influencing enterprise-wide decisions.
• Strong people leader with experience leading leaders, setting performance standards, making talent decisions, and developing future leaders.
• Consultant mindset with ability to identify business challenges, uncover strategic opportunities and operationalize insights.
• Experience operating in complex or matrixed organizations.

About the team:

We live by our Guiding Principles: Integrity, Partnership, Principled Entrepreneurship, Initiative, Fulfillment, and Humility. Our culture values humility, pragmatism, and the wisdom to know what can be solved. We believe in the power of collaboration, thriving on the motto "Better Together."

We aren't just about numbers - analytics drives business transformation here. Our team values creativity, pragmatism, mentorship, and, yes, fun! From mini golf to ping pong and Super Mario Kart, we celebrate wins together.

This role is onsite and based out of our headquarters in Spartanburg, South Carolina.

Why Spartanburg?

This up-and-coming city in Upstate South Carolina has so much to offer! An affordable lifestyle with lakes, trails, and a growing culinary and arts scene. You're an hour from Greenville, Charlotte, Asheville, and the Blue Ridge Mountains, and within three hours of Charleston, Atlanta, and the beaches.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.